FAQ

Simply fill in the information we ask you in the “Make a Reservation” field, which you will find on the main page of the Website. These are:

• The Viva van service point where you will pick up and drop off the car.
• The type and class of the car
• The dates and times of pick-up and drop-off.

No, the reservation is made for a specific car category, which includes various models with similar characteristics. You can state your preference when picking up the car and if there is availability, we will serve you.

The minimum rental period is 59 minutes and the maximum is thirty (30) days.

You can prepay your rental amount by credit or debit card. If you use a debit card to prepay your online reservation, you will need to present a credit card in the same name when you pick up the car.

Alternatively, you can choose to pay for your reservation when you pick up the car from the service point. In this case, you will need to enter your credit/debit card details.

Which cards are accepted?

After successfully completing your reservation, a confirmation will be sent to the email address you provided during your reservation.

You can only make a change to the dates, times at the pick-up point – up to 2 hours before the start of your reservation.

Changing the reservation details will result in a recalculation of the price based on the prices in effect at that time, vehicle availability, return point, etc.

For reservations that require a car category availability check (on request), you cannot modify your reservation details.

A change in car category or driver/credit card details cannot be made. In this case, please cancel your reservation and make a new one, knowing that the cancellation policy applies in any case.

You can cancel your reservation up to 5 minutes before the pick-up time of the car you have stated in your reservation. For prepaid reservations, if you cancel your reservation up to 48 hours before the start of the rental, the entire amount of the reservation will be refunded to your card.

Otherwise, the amount of the reservation will be refunded to your card, less a late cancellation fee of €50 including VAT, within two (2) business days. In the event that you make a prepaid reservation within 48 hours of the start of the rental, and it is subsequently canceled, then the amount of the reservation will be refunded to your card, less a late cancellation fee of €50.

For reservations where payment is made upon receipt of the car, cancellation is permitted until the start of the rental without any charge.

In the event that you do not show up to pick up the rented vehicle on the day and time you stated during your reservation without prior notice, Viva Van has the right to cancel your reservation after 30 minutes, without prior written notice.

For prepaid reservations, the amount of the reservation will be refunded to your card less the no-show fee, which is €50 including VAT. For reservations where payment is made upon collection of the car, the no-show fee is €50 including VAT.

No. The holder of the card with which the reservation was made must be present to collect the car, as the cardholder will sign the rental agreement as the driver.

Reservations for cars that are in On Request pre-approval status must first be confirmed by our Reservations Center for the reservation details you entered. When entering the request, you will be asked for a valid credit/debit card.

In the event that the availability of the category you have requested is approved by our Reservations Department, but the card you have registered is not approved, you will be notified via email to proceed with changing the card you have to register.